Citibank Kenya to Close Mombasa Branch, Centralise Operations in Nairobi
Citibank Kenya will close its Mombasa branch effective November 30, 2026, and consolidate all physical corporate banking operations at its Nairobi headquarters.
The bank said the transition is part of its ongoing efforts to modernise and digitise its corporate banking network. The closure has received all required regulatory approvals.
Citi Kenya said the change will not affect the availability, security or continuity of its products and services. Corporate clients will continue accessing the bank’s institutional banking products and services through CitiDirect and other electronic banking platforms.
Citi Kenya to Centralise Physical Operations
Following the closure of the Mombasa branch, Citibank Kenya will manage all corporate banking services from its Nairobi headquarters. The bank said clients will continue receiving support from their Relationship Managers and Client Service teams for their banking needs.
Citi Kenya will remain a fully licensed banking institution in Kenya and will continue providing corporate and institutional banking services through its digital channels and Nairobi operations.
CitiDirect to Remain Key Banking Channel
Citi Kenya said day-to-day corporate transactions will increasingly rely on its electronic banking ecosystem following the consolidation of physical operations.
CitiDirect will remain the primary platform for managing cash, liquidity, global payments and trade services. The bank has advised clients to ensure their local finance teams have updated access permissions and security tokens.
Companies using CitiConnect for host-to-host or API-driven banking connectivity integrated with their enterprise resource planning systems will continue using the existing pipelines.
The bank also said document submissions, trade finance paperwork and corporate service requests will transition to digital workflows or secure courier routing to its Nairobi headquarters.
Client Services to Continue After Mombasa Closure
Citi Kenya said the branch closure will not interrupt banking services for its clients.
Relationship Managers and Client Service teams will remain available to provide support and guidance, while clients will continue accessing Citi Kenya’s institutional banking services through electronic channels.
The consolidation will take effect on November 30, 2026, when the bank’s physical operations in Mombasa will move to its Nairobi headquarters.
