How Banks in Kenya Are Using AI and Chatbots for Customer Service
Banks in Kenya are increasingly integrating AI and Chatbots to improve customer service and meet growing demand for digital banking solutions. With mobile penetration now...
TECNO Breaks Ground on Football Pitch Renovation Project to Empower African Youth Through Sports
TECNO, a leading global mobile technology brand, today announced the groundbreaking of its landmark initiative to renovate 100 football pitches across African communities. The project...
Market Trends in Digital Banking in Kenya
Digital banking in Kenya is expanding rapidly, supported by strong mobile money adoption, regulatory reforms, and growing fintech investment. The country has become a reference...
Why More Kenyans Are Opening Digital Bank Accounts
The surge in digital bank account openings in Kenya reflects a broader fintech revolution, transforming how millions manage finances. By 2025, over 83% of Kenyan...
How to Set Up the Safaricom VybCall Feature on Your Phone
Safaricom PLC has rolled out Safaricom VybCall, a new service that changes how users experience phone calls. Launched on October 8, 2025, in partnership with Huawei,...
Regulation and Policy in Kenya’s Digital Banking Space
Kenya’s digital banking sector has evolved rapidly since the launch of M-PESA in 2007. The country’s mobile-first approach has brought millions into the formal financial...
How the COVID-19 Era Accelerated Digital Banking Adoption in Kenya
Kenya, long a pioneer in mobile money, experienced a major shift in its digital banking landscape during the COVID-19 era. Before the pandemic, mobile money...
The Role of Fintech Partnerships in Kenyan Banking
Kenya’s banking landscape has undergone a rapid transformation driven by fintech-bank partnerships. Known as “Silicon Savannah,” the country has become a leading fintech hub in...
A History of Digital Banking in Kenya: From ATMs to Mobile Apps
The evolution of digital banking in Kenya spans more than a century, tracing a path from early banking halls to today’s mobile-first financial ecosystem. It...
How Mobile Money Paved the Way for Digital Banking
In the early 2000s, Kenya’s financial system was characterized by exclusion and limited accessibility. More than 80% of adults lacked a bank account, and cash...