How Banks in Kenya Are Using AI and Chatbots for Customer Service
Banks in Kenya are increasingly integrating AI and Chatbots to improve customer service and meet growing demand for digital banking solutions. With mobile penetration now...
KCB Bank Hit with Major Setback in Billion-Shilling Land Case
A long-running legal battle between M’Big Limited and KCB Group over a Sh95 million land auction deal in Naivasha has taken a major turn after...
Market Trends in Digital Banking in Kenya
Digital banking in Kenya is expanding rapidly, supported by strong mobile money adoption, regulatory reforms, and growing fintech investment. The country has become a reference...
Why More Kenyans Are Opening Digital Bank Accounts
The surge in digital bank account openings in Kenya reflects a broader fintech revolution, transforming how millions manage finances. By 2025, over 83% of Kenyan...
Regulation and Policy in Kenya’s Digital Banking Space
Kenya’s digital banking sector has evolved rapidly since the launch of M-PESA in 2007. The country’s mobile-first approach has brought millions into the formal financial...
How the COVID-19 Era Accelerated Digital Banking Adoption in Kenya
Kenya, long a pioneer in mobile money, experienced a major shift in its digital banking landscape during the COVID-19 era. Before the pandemic, mobile money...
The Role of Fintech Partnerships in Kenyan Banking
Kenya’s banking landscape has undergone a rapid transformation driven by fintech-bank partnerships. Known as “Silicon Savannah,” the country has become a leading fintech hub in...
A History of Digital Banking in Kenya: From ATMs to Mobile Apps
The evolution of digital banking in Kenya spans more than a century, tracing a path from early banking halls to today’s mobile-first financial ecosystem. It...
Banks with the Best Customer Service in Kenya
As the world marks Customer Service Week from October 1-7, it's a timely reminder of the pivotal role exceptional service plays in building trust and...
How Salary Advance Loans Work in Kenyan Banks
Salary advance loans, sometimes called salary loans or cash advances, are short-term, unsecured loans designed for salaried employees who need quick access to money before...