Sidian Bank placed second in the Tier III category at the Kenya Banking Customer Satisfaction 2023 Survey Awards. This shows the bank’s dedication to meeting customer needs and offering accessible financial services.

The survey indicated a shift toward human-assisted services over automation, with customers preferring to interact with bank representatives for assistance.

Cooperative Bank emerged as the top-ranked bank in overall customer experience, followed by Family Bank and KCB Bank. 

Sidian Bank’s recognition mirrors the industry’s emphasis on improving customer service and accessibility.

The awards emphasize the preference for human interaction in customer service support, with customers favoring human-aided services over automation. 

Co-operative Bank was named the best overall bank in customer experience, followed by Family Bank and KCB Bank. 

The survey emphasized the importance of ensuring independent access to financial services for Persons with Disabilities, with efforts underway to address accessibility challenges in banking.

Dr. Habil Olaka, CEO of the Kenya Bankers Association, highlights the changing landscape of customer experience in banking. He emphasizes technology’s crucial role in shaping and meeting customer expectations.

He emphasizes the need for independent access to financial services for Persons with Disabilities. Ongoing efforts are being made to address accessibility challenges in banking.

The trend towards human-aided services over automation reflects a preference among customers for interacting with bank representatives for support.

This shift highlights the industry’s focus on improving customer service and accessibility to enhance the overall customer experience.

The 2023 survey found that the dominant age group is 26-35 years old, with many people maintaining relationships with multiple banks.

This trend suggests that over 60% of Gen Z and millennials have multiple banking relationships for deposits. 

It emphasizes the importance for banks to become the primary financial service organization to effectively attract and retain customers. 

These findings have substantial implications for shaping banks’ future strategies. They highlight the need to focus on enhancing digital experiences, simplifying customer journeys, and improving data and analytic capabilities. 

Additionally, banks should expand digital product and payment capabilities and invest in talent development.

The industry is increasingly prioritizing digital transformation and technology spending. This is to meet evolving customer demands and enhance the overall customer experience through improved customer engagement.

Ms. Rita Mureithi expresses sincere appreciation for the award and recognizes the team’s collective efforts at Sidian Bank. 

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She highlights the dedication and hard work that led to securing 2nd place in the Kenya Banking Customer Satisfaction 2023 Survey Awards. 

Ms. Mureithi reaffirms Sidian Bank’s commitment to delivering exceptional service, exceeding customer expectations, and providing unparalleled banking experiences. 

This recognition demonstrates the bank’s ongoing efforts to prioritize customer satisfaction and deliver accessible financial services that meet and exceed customer needs.

Sidian Bank, once K-Rep Bank, stands tall as a leading commercial bank in Kenya, backed by the Central Bank of Kenya. For easy access to banking services on the go, customers can dial the sidian bank ussd code; *527#.

Since its inception, the bank has transitioned from aiding local businesses with management to a full-service commercial bank, catering to individuals, small businesses, middle-market companies, and major corporations. 

With 38 branches in key towns, Sidian Bank is owned by the Centum Group. The bank is dedicated to innovation, digital transformation, and putting customers first.

It aims to empower entrepreneurs with transformative financial solutions. The services offered include business loans, asset financing, and insurance for urban, rural, and small-to-medium enterprises.

Sidian Bank’s tech-driven approach ensures seamless banking experiences and access to the latest digital innovations.

In a recent move to expand its reach and impact, Sidian Bank opened its 44th branch in Kakamega. To make payments conveniently, customers can use sidian bank paybill number; 111999.

This strategic decision underscores the bank’s commitment to providing accessible and customer-centric banking services. For international transactions, customers can use thesidian bank swift code; SIDNKENA.

The Kakamega branch offers various facilities, including working capital financing and asset financing.

It also provides insurance premium financing, business loans, and trade financing solutions. Additionally, the branch offers technology-driven services tailored for both businesses and individuals.

This approach aligns with its mission to empower customers and provide inclusive and convenient financial services that embrace opportunities for tomorrow.

The sidian bank contacts include: Phone: +254 711-058000 or via Email: talktous@sidianbank.co.ke.