I&M Bank Tanzania appoints Deepali Ramaiya as Head of Retail Banking
I&M Bank Tanzania has appointed Deepali Ramaiya as Head of Retail Banking, placing a banking executive with more than 20 years of experience in charge of its consumer-facing banking business.
Ramaiya’s responsibilities as Head of Retail Banking will include overseeing retail strategy, customer acquisition, product development, digital channels, branch operations and the development of retail banking teams.
Her remit also covers customer deposits, retail lending, customer value propositions and partnerships supporting financial products and services.
Ramaiya has spent more than a decade in leadership roles spanning retail and consumer banking, digital banking, branch network management, product development and SME banking.
She has worked at I&M Bank Tanzania for more than 10 years, holding positions including Head of Consumer Banking, Acting Head of Consumer Banking, Head of Branch Network, Senior Manager for Liabilities and Product Development, Manager for Liabilities and Sales Force Effectiveness and Manager for Liabilities.
Before joining I&M Bank Tanzania, Ramaiya worked at Bank M Tanzania Plc as Assistant Vice President and Head of Transactional Banking between March 2013 and September 2015.
Deepali Ramaiya’s Banking Experience
Ramaiya’s experience covers retail banking, consumer banking, product development, liabilities, sales, digital channels and branch operations.
Her professional profile lists financial innovation, channel management, customer segmentation and team leadership among her areas of expertise.
She has been involved in the design and rollout of retail investment products, including the I&M Hatua Bond, as well as agency banking, card management and alternative digital lending programmes.
Her experience also includes developing customer value propositions for Premium Banking, personal banking and SME banking segments.
Ramaiya holds a Bachelor of Arts degree in Economics from the University of Mumbai. She is also a Certified International Retail Banker and Certified Retail Banking Professional and has completed executive leadership programmes, including training associated with FranklinCovey.
I&M Bank Tanzania’s Retail Banking Strategy
Her appointment comes as I&M Bank Tanzania expands its retail banking operations through digital channels, new products and alternative distribution networks.
The bank reported total assets of TZS1.013 trillion as at June 30, 2026, taking it across the TZS1 trillion threshold. Customer deposits stood at TZS719.2 billion during the period, while non-performing loans were reported at 4.18 percent.
The bank has been expanding its retail offering through products and services targeting individual customers, SMEs and other segments.
Among its recent retail initiatives is the TZS100 billion Medium-Term Note Programme, known as the I&M Hatua Bond. The product allows retail investors to participate with a minimum investment of TZS500,000 and offers a fixed annual return of 13 percent, according to the information provided.
I&M Bank Tanzania has also introduced free bank-to-wallet transfers under its “Ni Bure Kabisaaa” initiative, covering mobile money wallets including M-Pesa, Tigo Pesa and Airtel Money.
The bank has further expanded digital banking through services such as WhatsApp banking and its iClick internet banking platform.
I&M Bank Tanzania’s expansion follows increased ownership by its parent, I&M Group PLC, which raised its stake in the Tanzanian subsidiary to 95.5 percent in 2026.
The bank has set an ambition of moving into Tanzania’s top 10 largest banks within three to four years, supported by growth in its retail business and new sources of funding.
