Safaricom Rolls Out M-PESA Ratiba: A Standing Order Feature for M-PESA Users

Safaricom has introduced M-PESA Ratiba, a first of its kind on mobile money feature that will allow users to set up standing orders directly from their M-PESA wallets.

M-PESA Ratiba will enable users to automate fund transfers from their wallet on a daily, weekly, monthly, or yearly schedule, either to another person or to pay recurring bills or subscriptions. Additional benefits include a quick and easy setup process, with no penalties for canceled or failed standing orders due to insufficient funds.

Speaking on the new feature, Safaricom CEO Peter Ndegwa emphasized the company’s commitment to delivering personalized digital financial services.

“Safaricom continues to transform lives through delivery of differentiated and personalized digital financial services and experiences to our customers. M-PESA Ratiba will allow customers worry-free digital payments of bills and transactions. We continue to innovate on the M-PESA platform to give our customers more visibility, control and around their financial wellness.” Peter Ndegwa said.

This groundbreaking innovation, the first to introduce standing orders through mobile devices, significantly contributes to improving financial inclusion for the underbanked population while promoting the country’s transition toward a cash-lite economy.

Read: I&M Bank Launches Buy Now Pay Later Service

M-PESA Ratiba will be instrumental in boosting subscription services, unlocking new opportunities in industries such as media and entertainment, software and technology, health and wellness, education, and e-commerce, while reshaping customer experiences within the financial services ecosystem.

With M-PESA Ratiba, you can easily set up recurring payments for rent, school fees, insurance, newspaper subscriptions, utility bills, or provide regular support for your loved ones.

M-PESA Ratiba is now accessible on the M-PESA App’s Financial Services tab and on USSD through *334# option 9.

To get started on M-PESA Ratiba, customers must:

• Review and accept the terms and conditions.
• Opt in using their M-PESA PIN.
• Choose which standing orders to set up, such as:
  • Sending money to family and friends.
  • Paying regular bills.
  • Purchasing goods and services.