Georgina Mukami Odhiambo Joins NCBA Bank as Head of IT Retail Banking

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NCBA Bank has appointed Georgina Mukami Odhiambo as their new Head of IT Retail Banking. Georgina Mukami, who graduated in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT), brings a wealth of expertise to this role.

With over 15 years of extensive experience in the banking sector, her journey is distinguished by significant achievements and contributions to various institutions.

Previously, Georgina worked at the National Bank of Kenya, where she held several key positions. As the Head of ICT Channels Operations, she was responsible for operations management, business analysis, and project management.

In her role as Head Enterprise Services, she ensured the delivery of ICT services to internal customers, enforcing service level agreements and adhering to software lifecycles and contractual obligations.

In her capacity as Head Frontline Channels in the ICT Division, Georgina guided and mentored the Frontline Channel Support team, ensuring the smooth running of the department and maintaining quality targets.

She also served as the Support Manager for Corporate Banking Channels, coordinating support for corporate channels, including internet banking and SWIFT for both local and international payments.

Earlier in her career, Georgina gained experience at the Co-operative Bank of Kenya as an E-Channels Supervisor Officer, where she analyzed and implemented e-banking business requirements.

She supervised the administration and support of all e-channels business, including internet and mobile banking, and monitored the performance of e-channels systems to maintain agreed service delivery levels.

Read: NCBA Eliminates Monthly Maintenance Fees for Retail Bank Accounts

Beyond her banking roles, Georgina is also a Service Delivery Ambassador with over 12 years of experience managing multifaceted projects across various functions within bank operations.

She has experience in product development and evaluating technologies such as RPA, data analytics, and productivity tools. Mukami is also a Prince2-certified project manager, where she excels in coordinating projects, leading teams, and building effective relationships across organizations.

Her diverse roles and accomplishments underscore her capability in managing and enhancing IT and banking systems, making her a valuable asset to NCBA.

As the Head of IT Retail Banking, Georgina will be instrumental in driving the bank’s digital transformation and enhancing customer experiences through innovative IT solutions.